CANCELLATION, REFUND, AND FULFILLMENT POLICIES

CANCELLATION POLICY

Thank you for choosing to purchase Coaching Services ("Services") with Bri Miryam. Cancellation of calls, classes, workshops, or other services on the part of Bri Miryam will be rescheduled within 48 hours in accordance with client availability.

Cancellation of 1:1 calls, classes, workshops, or other services ("1:1 Sessions") on the part of the client will be given every reasonable opportunity to reschedule within 48 hours. Client must give Bri Miryam a 12 hours notice of cancellation in order to request rescheduling of the 1:1 Session. Notice and request of rescheduling may be given through the Voxer App or via email at brimiryam@gmail.com.

​Cancellation of group calls, classes, workshops, or other group services ("Group Sessions") on the part of the client cannot be rescheduled. Replays of sessions may or may not be available as stated in original Service description.

​Bri Miryam reserves the right not to reschedule if client is a "no show" to 1:1 Sessions or Group Sessions.



REFUND POLICY

Please note that, unless otherwise stated, all Services are Digital Services and listed as Non-Refundable at checkout. 

If extreme circumstances prevent you from participating in purchased Services (i.e. family emergency, extreme weather, national disaster, etc.), we will be happy to review the situation via email.

If you believe that extreme circumstances prevent you from participating in purchased Services, please reach out to brimiryam@gmail.com to initiate the review process. What constitutes an extreme circumstance is up to the sole discretion of Bri Miryam; however, every reasonable effort will be made to review your circumstances.

If your situation is found to fit the criteria of "extreme circumstances", a full or partial refund and/or exchange will be approved at the discretion of Bri Miryam. A refund will be initiated to your credit card (or original method of payment). The credit will be issued on the provider's end within 14 days. When you receive the refund will depend on your card issuer or Paypal's policies. 

We believe you will be 100% satisfied with your purchase. If you are NOT entirely satisfied with your purchase, please reach out to brimiryam@gmail.com to discuss the issue further.



FULFILLMENT POLICY

Please note that, unless otherwise stated, all Services are Digital Services and not a physical product.

Purchased Services will be delivered during the time frame advertised (e.g. if the program dates are listed as August 1-20, then Services will be delivered and available during this time frame).

Purchased Services will be delivered as advertised through 1:1 Sessions, Group Sessions, third-party App support, or as otherwise originally advertised to client.

You will receive information on how to access, view, and participate in Services in a welcome email from Bri Miryam. This email will be sent out at least 24 hours before Service begins.
 
Please add brimiryam@gmail.com to your address book to ensure successful delivery of welcome email and any other emails from Bri Miryam. Check your spam or junk folder if you cannot find the emails.

If within 72 hours of purchase you still have not received (or cannot find) a welcome email, please reach out to Bri Miryam for assistance through the Voxer App or via email at brimiryam@gmail.com.

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